<transcy>Terms of Sales</transcy>

1. Fields of application and modification of the conditions of sale

These general conditions of sale apply to all orders placed on the Tigrethai.com website.

Tigrethai.com reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.

2. Our offer

All offers of products, services and delivery methods, at the prices indicated in Euros, are valid in mainland France within the limits of available stocks.

For orders from the European Union, the VAT rate applied is the same as that of France. You will simply have to pay additional shipping costs which will be indicated to you when choosing the delivery method.

For orders from abroad or overseas territories, the products will be invoiced to you duty free and you will have to pay the shipping costs calculated according to the country of destination and the weight of the package. Upon receipt of the package, you will need to pay customs duties and local VAT depending on the country of destination. The amount of shipping costs will be indicated to you when choosing the delivery method.

For any questions about shipping costs for orders outside the European Union, contact our sales team directly by email at tigrethaieurope@hotmail.com

A description with the essential characteristics of the product is present on each item that we sell. However, some minor variations may occur, which is why it is recommended to contact our customer service in case of doubt.

Our teams do what is necessary to render a faithful image of the products offered for sale through the images or photographs used for their presentation. Variations may nevertheless appear, in particular due to technical limitations, color rendering or customer equipment (internet browser, screen used). Tigrethai therefore recommends to the customer to refer to the description of the products appearing on the site to know the essential characteristics.

Except in the event of a warranty, any operation between tigrethai.com and its customers, not disputed within 30 days of delivery, can not give rise to a complaint.

3. Order validation and electronic signature

The customer acknowledges being informed that his commitment does not require a handwritten or electronic signature, the acceptance of these general conditions of sale and the order of the basket is implemented by the click mechanism.

4. Order

The order can only be registered on the site if you have clearly identified yourself either by entering your username and password, which are strictly personal to you, or by creating an account on Tigrethai. .com if you are not yet registered. Any order implies acceptance of the prices and description of the products available for sale. The contract is formed when the confirmation of your order is issued.

As soon as your order is validated, it will be sent to our logistics services for processing. You will receive a first automatic acknowledgment e-mail within the hour. But at any time, you can get information about your order by contacting us: on the Tigrethai website .com.


Thai tiger

11 rue Bernard Palissy

42160, Andrézieux Bouthéon

5. Price

The prices are indicated in euros and take into account the French VAT in force.

6. Payment and security

6.1 BY BANK CARD: VISA, MASTER CARD AND AMEX

Payment is made on our secure payment interface when ordering on tigrethai.com. This implies that no banking information can be misused by a third party. Payment by credit card is therefore perfectly secure. Tigrethai.com certifies that it does not hold any banking information entered during the ordering process. All bank details are transmitted in real time to our partner Stripe. As your account is debited when your order is shipped, Stripe provides us with a debit pre-authorization, valid for 6 days. If the shipment is made beyond these 6 days, your account may be questioned again.

Payment security : Your credit card details are encrypted using the TLS protocol ( Transport Layer Security ) and never pass unencrypted over the network. Payment is made directly to the bank. Tigrethai .com has no access to these details, and does not keep them on its servers. This is why they are requested again for each new transaction on our site.

6.2 VIA PAYPAL

Your payments are made directly on the PayPal site via pages encrypted using the TLS (Transport Layer Security) protocol. Tigrethai .com has no access to your bank details.

6.3 VIA APPLE PAY

Our payment partner Stripe also allows us to proceed to the secure payment of your purchases via Apple Pay.

6.4 OWNERSHIP RESERVE CLAUSE

The products remain the property of Tigrethai.com until full receipt of the order by Tigrethai .com . However, from the delivery, the risks of the delivered goods are transferred to the customer.

6.4 DEFAULT OF PAYMENT

Tigrethai.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

6.5 ANTI-FRAUD CONTROL

Securing your orders on Tigrethai .com is a major concern. This is why orders are checked before shipment.

As part of this control and in order to fight against fraud and the theft of payment methods on the Internet, Tigrethai .com may ask the customer to provide him with proof of identity and address. Depending on the date of receipt, the shipping time for your order may be extended.

If the control of these documents proves favorable, the order will be validated. Otherwise or in the event of non-receipt, Tigrethai .com reserves the right to cancel the order. It would then be canceled and then refunded.

  1. Terms and delivery times

Shipping terms:

Tigrethai.com undertakes to respect as much as possible the shipping date given to you in the product sheet, in the basket, in the summary of your order and on the order confirmation email. A delivery date will also be indicated to you, when you have chosen the delivery method that suits you best.

When ordering several items, the delivery time to take into account is the longest. For example, if you order a jacket shipped within 48 hours and a helmet shipped within 7 days then the entire order will be shipped within 7 days.

Packages are shipped from Tuesday to Saturday, excluding public holidays.

Taxes applied on your orders:

VAT is included in our prices at the currently applicable legal rate. The prices mentioned on our site are indicated all charges included, in euros. Shipping costs are not included in the prices displayed on our site. The other additional costs which may be charged to the consumer are indicated before the conclusion of the contract. If other additional costs not invoiced by the site can possibly be charged to you, the corresponding information will be provided before the conclusion of the contract.

For orders to overseas departments and territories and outside the European Union, the products will be invoiced to you duty free and you will have to pay shipping costs calculated according to the country of destination and the weight of the package. Upon receipt of the package, you will have to pay, in addition, customs duties, VAT and other local taxes, depending on the country of destination:

  • For the overseas departments, you will have to pay the local VAT (except Guyana), the dock dues and the regional dock dues. You will not have to pay customs duties.
  • For TOMs, you will have to pay local VAT (for TOMs, only French Polynesia is concerned), and customs duties.

The amount of shipping costs (excluding duties and taxes applicable in your country) will be indicated to you when choosing the delivery method. Regarding shipments to DOM / TOM and outside the EU, we would like to draw your attention to 2 points:

  • all duties and taxes are calculated by the customs services on the amount of the order including transport;
  • if you choose an "express" carrier, then this one will invoice you in addition to the flat-rate file costs (generally between 20 and 30 €), corresponding to the fact that he performs, by delegation of customs, the calculation and the collection of duties and taxes, which saves you time on delivery.

Further information:
No compensation can be claimed if an item cannot be delivered: either following an unforeseen production stoppage, or following strikes, accidents, natural disasters, the inability to obtain supplies or all other causes beyond our control.

Delivery of orders is not possible on public holidays.

The withdrawal period is 30 days, for non-professionals

    1. Return conditions

    9.1 Return the item free of charge within 30 days of receipt of the package.
    If it is a gift, notify customer service, clearly indicating the date on which you will be likely to change the item.

    9.2 Return the item in the box in which it was sent to you or in an identical box (reinforced, same size) if the first one has been damaged. Please note that the supplier boxes are not made for the transport of goods.

    9.3 The product must not have been worn but just tried on. Please return the items with the labels to us and also remember to wrap the plastic wrap around the product to protect it.

    Warning : The After Sales Service reserves the right to refuse the return if one of the conditions is not met, the package will then be returned to you directly.

    1. Product warranty

    10.1 Commercial warranty

    The products sold are covered by a commercial guarantee aimed at guaranteeing their conformity and ensuring the reimbursement of the purchase price, the replacement or the repair of the goods. It does not cover defects caused by abnormal or faulty use or resulting from a cause unrelated to the intrinsic qualities of the products.

    Information concerning any commercial guarantees relating to the products and services offered for sale (in particular the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope as well as the name and address of the guarantor according to the products, services and brands concerned) are brought to the attention of the customer, where applicable, on the sheet for each product and service in the online sales area.

    10.2 Legal guarantee

    Regardless of the guarantee thus granted, Tigrethai.com remains liable for defects in the conformity of the product with the contract in accordance with articles L.211-4 et seq. Of the Consumer Code and for crippling defects, or hidden defects of the item sold, in the conditions provided for in articles 1641 et seq. of the Civil Code and 2232 of the Civil Code. These guarantees apply to D3T Distribution at the following address: 11 rue Bernard Palissy, 42160 Andrézieux Bouthéon, France.

    REMINDER OF THE MAIN APPLICABLE TEXTS

    Article L.211-4 of the Consumer Code

    “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

    It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "

    Article L.211-5 of the Consumer Code

    "To be in conformity with the contract, the good must:

    1 ° / Be suitable for the use usually expected of a similar good and, if applicable:

    • correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
    • present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.

    2 ° / Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "

    Article L.211-12 of the Consumer Code

    “The action resulting from the lack of conformity lapses two years after delivery of the goods. "

    Article L.211-16 of the Consumer Code

    When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of 'at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

    Article 1641 of the Civil Code

    "The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them. "

    Article 1648 of the Civil Code

    “The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect. "

    1. Provision of the law "Information technology and freedoms"

    At any time, "You have the right to access, modify, rectify and delete data concerning you (article 34 of the law" Informatiques et Libertés "of January 6, 1978).
    When ordering, we suggest that you receive promotional offers by e-mail. If you wish to receive such offers, all you have to do is check the box when registering on the order page, or in the "my account - my subscriptions / newsletter" section.
    At any time, you keep the possibility of opposing the commercial prospecting of Tigrethai.com free of charge, by clicking on the "unsubscribe" link at the bottom of each e-mail, by connecting to the site in your customer area. , by contacting us by e-mail.

    1. Entirety

    In the event that one of the clauses of this contract is null and void by a change in legislation, regulations or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.

    1. Responsibilities and dispute resolution

    Tigrethai.com could not be held responsible for the inconveniences and damages relating to the use of the Internet network such in particular a rupture in the service, the presence of computer viruses or external intrusions or more generally all cases qualified of force majeure by the courts. .

    In the event of a dispute, an amicable solution will be sought before any legal action. A recovery procedure will be initiated by us. This procedure will result in the invoicing of recovery costs of a lump sum of € 15 per order. Failing that, any legal action will be brought before the competent courts that the plaintiff can seize at his choice: the jurisdiction of the place where the defendant resides, of the place of the actual delivery of the thing or of the place of performance of the service. service.

    These conditions are subject to French law.

    1. Copyrights

    According to the law of March 11, 1957, any reproduction, even partial, of the elements of the Tigrethai.com site requires the prior written consent of the company Kerim Sonmez.